Faq

Q1: What is Freelancer5.com?
A: Freelancer5.com is a global freelance marketplace connecting talented sellers (freelancers) with buyers (clients). Sellers offer services through "Gigs," while buyers browse and purchase these services for their projects.

Q2: How do I create an account?
A: Click "Sign Up" on our homepage. Choose whether you’re a Seller or Buyer, provide your email, create a password, and verify your account. It’s free and takes under 2 minutes!

Q3: Is Freelancer5.com free to use?
A: Yes! Joining and browsing Gigs is free. Sellers pay a small service fee only when they complete an order. Buyers pay the listed Gig price with no hidden charges.

For Sellers (Freelancers)

Q4: How do I create a Gig?
A:

1. Go to Dashboard > Create a Gig.
2. Define your service (e.g., "Logo Design," "WordPress Development").
3. Set pricing tiers (Basic, Standard, Premium), delivery time, and requirements.
4. Add portfolio samples, FAQs, and keywords.
5. Publish! Our team reviews Gigs within 24 hours.

Q5: What fees does Freelancer5.com charge sellers?
A: We charge a service fee (5-20%) on completed orders, deducted from your earnings. Fees vary based on your seller level and order value. See our Seller Fee Structure for details.

Q6: When and how do I get paid?
A:

• Funds are held in escrow until the buyer approves your work.
• After approval, payment is released to your Freelancer5.com balance.
• Withdraw via PayPal, Stripe, or bank transfer (processing time: 2-7 business days).

Q7: Can I offer revisions?
A: Yes! Include revision limits in your Gig packages (e.g., "3 revisions"). Additional revisions may incur extra charges. Communicate clearly with buyers to avoid disputes.

For Buyers (Clients)

Q8: How do I find the right freelancer?
A:

• Search Gigs by category, keyword, or budget.
• Filter by seller level, rating, or delivery time.
• Read reviews, check portfolios, and message sellers before ordering.
• Use our "Request a Custom Gig" feature for unique projects.

Q9: What payment methods are accepted?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

Q10: What if I’m not satisfied with the work?
A:

1. Request revisions from the seller (if included in the Gig).
2. If unresolved, open a dispute within 3 days of delivery.
3. Our mediation team will review and resolve fairly. Refunds are issued if the seller fails to deliver as described.

Q11: Can I cancel an order?
A: Orders can be canceled if:

• The seller hasn’t started work (full refund).
• Both parties mutually agree (partial/full refund).
• A dispute is ruled in your favor.

Payments & Security

Q12: How does Freelancer5.com protect my data?
A: We use bank-grade encryption, GDPR/CCPA-compliant protocols, and never share your data without consent. Read our Privacy Policy for details.

Q13: Are payments secure?
A: Absolutely. All payments are processed via trusted partners (Stripe/PayPal) and held in escrow until you approve the work. Sellers never see your payment details.

Account & Policies

Q14: How do I delete my account?
A: Contact support@freelancer5.com with the subject "Account Deletion." We’ll process your request within 48 hours. Note: Outstanding orders must be completed first.

Q15: What happens if a user violates the rules?
A: We enforce strict policies against fraud, spam, and illegal activities. Violators may be suspended or banned. Report issues via Dispute Resolution.

Q16: How do I report a problem?
A: Use the "Help Center" in your dashboard or email support@freelancer5.com. We respond within 24 hours on business days.